Privacy Policy

1. Introduction

SmartAutomated ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

SmartAutomated is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Contact information: first name, last name, email address, phone number
• Company information: company name, job title
• Communication data: messages, inquiries, and feedback you send us
• Project details: budget range and service requirements

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, device type, operating system
• Usage data: pages visited, time spent on pages, navigation paths
• Cookie data: as described in our Cookie Policy section below

4. Legal Basis for Processing (GDPR Article 6)

We process your personal data based on the following legal grounds:

• Consent (Art. 6(1)(a)): When you submit a contact form or subscribe to communications
• Contract Performance (Art. 6(1)(b)): To provide our automation services to you
• Legitimate Interests (Art. 6(1)(f)): For business operations, security, and service improvement
• Legal Obligation (Art. 6(1)(c)): To comply with applicable laws and regulations

5. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver our automation services and fulfill contractual obligations
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Contact form submissions: 3 years from last contact
• Client project data: Duration of contract plus 7 years
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of your personal data
• Right to Rectification (Art. 16): Request correction of inaccurate data
• Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten")
• Right to Restriction (Art. 18): Request limitation of processing
• Right to Data Portability (Art. 20): Receive your data in a structured format
• Right to Object (Art. 21): Object to processing based on legitimate interests
• Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@smartautomated.com. We will respond to your request within 30 days as required by GDPR.

8. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with:

• Service providers: Hosting, analytics, and email services that help us operate
• Professional advisors: Lawyers, accountants when necessary
• Legal authorities: When required by law or to protect our rights

All third-party processors are bound by data processing agreements that ensure GDPR compliance.

9. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• EU-US Data Privacy Framework certification
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements (only with consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Access controls and authentication measures
• Regular security assessments and updates

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local Data Protection Authority. In Belgium, this is the Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD):

15. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact: